A user accidentally spills liquid on a laptop.
The user wants the device to be fixed and would like to know how much it will cost. 

Which of the following steps should the technician take NEXT to verify
if the device is repairable before committing to a price? (Choose two.) 

• A. Remove the case and organize the parts. 

• B. Document the screw locations. 

• Search the Internet for repair tutorials. 

• Place the device in rice for a few days. 

• Consult colleagues for advice. 

Which of the following channels would commonly be used on an 802.11 wireless network? 

A. 6 

B. 17 

C. 802 

D. 8080 

A technician is troubleshooting a Windows CAD workstation that is running slowly.
The computer uses RAID 10 and has dual GPU cards.
The user states that the same application runs faster on an identical workstation. 

Which of the following should the technician perform FIRST to troubleshoot the problem? 

• A. Replace the write cache battery. 

• B. Check the event log for any cache issues. 

• C. Clear the RAID configuration file and restart the PC. 

• D. Replace the RAID controller write cache module. 

A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN resources, and allow for a variety of other removable hardware. 

Which of the following devices would BEST meet the owner's needs? 

• A. Docking station 

• B. Port replicator 

• C. Thunderbolt

• D. USB hub 

A technician has noticed that when at company headquarters the laptop connection to the Internet is more responsive than when using the company-provided phone as a hotspot. The technician updated the drivers on the WiFi NIC without resolution and then verified the configuration on the WiFi was correct. 

Which of the following configurations could cause the decreased performance? 

• A. The connection is throttled. 

• B. There is a low RFID signal. 

• C. SSID is not found. 

• D. It is out of range.

An associate is seeking advice on which device to purchase for a friend who is a business owner. The friend needs the ability to chart activity while keeping in contact with the home office. 

Which of the following would be the BEST recommendation? 

• A. Global positioning sensor

• B. Fitness monitor

• C. Smart watch 

• D. Portable hotspot 

A technician is replacing a broken screen on a new company laptop but does not have
repair information from the vendor. 

Which of the following is the BEST way to proceed? 

• A. Document and label the cable and screw locations. 

• B. Replace the screen with a non-OEM. 

• C. Update the firmware on the device before repairing it. 

• D. Wait for the vendor to provide more information.

Ann, a user, needs to attend several day-long conferences and wants to ensure her mobile device will have enough power for these events. She is concerned about wall outlet availability at the conferences and needs to continuously use her device for important updates. 

Which of the following should a technician recommend to BEST accommodate Ann's needs? 

• A. Wireless charging pad 

• B. Built-in battery case 

• C. Extra charging cords 

• D. Airplane mode 

Which of the following charging and data ports has a non-directional connector?

• A. Micro-USB 

• B. Mini-USB 

• C. USB-A 

• D. USB-C 

A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi.
All applications on the device are working unless they require connectivity. 

Which of the following is MOST likely causing the problem? 

• A. Airplane mode 

• B. Tethering

• C. Disabled hotspot 

• D. VPN