Written Communication: Writing emails and letters

True or False? When writing a business letter, you should use a "Fancy Script" type font.

• True

• False

What should be avoided when drafting an email?

• All uppercase

• Acknowledgment

• Capitalized first word

In business, what type of tone should written communications have?

• Professional, polite, poetic

• Professional, positive, pationate

• Professional, positive, polite

• Professional, positive, polite, people oriented

Professional business writing is important because

• it gives you credibility

• It helps form office relationships

• It takes up a lot of time

• People like reading

Also known as a greeting. Some unacceptable examples include "To Whom It May Concern" and "Dear Sir or Madam". Acceptable business example - "Dear:"

• heading

• date line

• inside address

• salutation

This should be completely spelled out and not abbreivated, four lines below the letterhead or business address.

• heading

• date line

• inside address

• salutation

This is the address of the recipient, flush with the left margin, two lines below the date.

• heading

• date line

• inside address

• salutation

Another name for the sender's address which may be written each time or included on the company letterhead.

• heading

• date line

• inside address

• salutation

Two spaces after the salutation with your message. Use paragraphs and your best business writing skills.

• body of the letter

• complimentary close

• signature

• enclosure line

A formal goodbye like Sincerely or Respectfully. NOT Forever Yours. Followed by a comma.

• body of the letter

• complimentary close

• signature

• enclosure line