Foundation 1E CHAPTER 3 Quiz Game

In which of the following ways can you BEST participate proactively in your career and in your success?

• By not thinking too much about either
• By avoiding self-evaluation
• By approaching the evaluation pessimistically
• By communicating your desires and interests

The client intake form should be started the moment a new client _________.

• comes to the salon or spa for the first time
• calls to make an appointment
• completes their first in-person services
• requests a second appointment

Among the important guidelines for interacting and communicating with your manager are all of the following EXCEPT _________.

• getting your facts straight
• being open and honest
• being a problem solver
• ignoring constructive criticism

Which of the following is MOST important when reflective listening?

• Focusing on other things while the client is speaking
• Not interrupting while the client is speaking
• Trying to prevent the client from saying to much
• Steering the client into choices you think are best

At which of the following interactions is it BEST to determine the client’s needs and how to achieve the desired results?

• Service record
• Client consultation
• Total look concept
• Client intake

As a beauty and wellness professional, which of the following will be true of the clients you are most likely to attract?

• They will often be tardy to their appointments.
• They will have an opposite style of yours.
• They will have similar tastes as yours.
• They will not necessarily be the same age as you.

When trying to resolve an unhappy client problem, you should _________.

• politely but firmly argue your points
• find out why the client is unhappy
• tell the client it cannot be fixed, even if you think it can
• strongly assert your opinion

Clients who are overly late for an appointment or habitually late for appointments cause problems because _________.

• clients that cannot arrive on time do not deserve the services of a beauty professional
• beauty professionals depend on appointments and scheduling to maximize work hours
• clients must show their loyalty to beauty professionals with every action they take
• beauty professionals must be strict and rigid in all of their business practices

Generally, if clients are more than _________ late, they should be asked to reschedule.

• 15 minutes
• 5 minutes
• 30 minutes
• 1 hour

The ultimate goal when you encounter a dissatisfied client is to _________.

• let your expertise shine
• never accept any blame
• make the client happy
• always be upselling