Business Etiquette

What is business etiquette?

• A set of manners and expectations for behavior in professional settings
• A type of business software
• A business plan
• A financial strategy for businesses

Why is business etiquette important?

• It is not important
• It helps in making friends
• It is important for personal development
• it creates a professional, mutually respectful atmosphere and improves communication

What should you consider in defining expected behaviors of good business etiquette?

• The cultural norms of the home environment

• How do you treat clients or customers

• The brand of the business suit
• The height of the business person

What business etiquette behaviors should you consider?

• How do you conduct yourself on the telephone

• How do you treat your coworkers and supervisor

• How do you conduct yourself in the break room

• Do you follow a map to work

Improving your ______ can have a positive impact on your career.

What behaviors lead to good manners and common courtesy, thereby improving your business etiquette?

• Adopt the "you" attitude- consider others

• Ignoring others' feelings and perspectives
• Interrupting others during conversations
• Not saying 'please' and 'thank you'

What are examples of courteous behaviors?

• Being rude and disrespectful
• Ignoring others when they speak
• Interrupting others during conversation
• Listening attentively and saying please and thank you

How can you improve business etiquette skills?

• By ignoring feedback from colleagues
• By not respecting others' time
• By not listening actively
• By attending workshops, reading books, and seeking feedback

What has complicated the rules of business etiquette?

• US mail

• electronic wiring

• electronic communication

• just having students like Keaton and Karyme

When using good telephone etiquette, what should you consider?

• Speaking loudly to ensure the other person hears you
• Use a pleasant but professional tone of voice

• Hanging up without saying goodbye
• Being unpolite and respectful