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Temp Check 2

Authored by Alyssa Jayne Reyes

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Professional Development

Used 2+ times

Temp Check 2
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20 questions

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1.

MULTIPLE SELECT QUESTION

45 sec • 20 pts

Information may release only after account verification:

SIM unlock code

Birth dates

Contact name and numbersreleasere,rbrhb re

BAN tenure

2.

MULTIPLE SELECT QUESTION

45 sec • 20 pts

How many times can customer file a claim for lost, theft or accidental damage for their device?

Basic Device protection provides up to 2 claims per rolling 9-month period.

Protection<360> provides up to 5 claims per rolling 12-month period.

Protection<360> provides up to 3 claims per rolling 6-month period

Basic Device protection provides up to 2 claims per rolling 12-month period.

3.

FILL IN THE BLANK QUESTION

45 sec • 20 pts

Media Image

If the customer want to take advantage of T-Mobile Home Internet but does not have T-Mobile Account, Who will process the order?

4.

FILL IN THE BLANK QUESTION

1 min • 20 pts

It is when T-Mobile upgrades and improves its network towers, usually in order to add newer and faster technology.

5.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

Proactive customer support is one of the best ways to prevent bill shock.

Which service should you use to keep customers who travel from high balance situations?

Auto Pay Discount

Simple Global

Stateside International

Master Privileges

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Which issue might result in a collection hold?

Payment arrangement


EIP balance

Billing dispute

7.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

What does CPNI stand for?

Consumer Project Network Information

Customer Proprietary Network Information

Carrier Proprietary Network Information

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