conflict resolution

What is conflict resolution?

• Avoiding all conflicts

• Managing and resolving conflicts peacefully

• Ignoring conflicts until they go away

• Letting conflicts escalate

Which of the following is not a common source of conflict in the workplace?

• Differences in communication styles

• Employee birthdays

• Competition for limited resources

• Differences in work priorities

Which conflict resolution style involves accommodating the other party's needs while neglecting your own?

• Avoiding

• Collaborating

• Competing

• Accommodating

What is a win-win solution in conflict resolution?

• A solution where one party wins and the other loses

• A solution where both parties benefit

• A solution where no one wins

• A solution where the conflict continues

Which of the following communication skills is essential for effective conflict resolution?

• Interrupting the other person to make your point

• Active listening

• Avoiding eye contact

• Using aggressive language

Which step in the conflict resolution process involves identifying the root causes of the conflict?

• Negotiation

• Mediation

• Analysis

• Resolution

When using the "I" statements technique in conflict resolution, what is the purpose?

• To blame the other person

• To express your feelings and needs

• To avoid the conflict

• To make the other person defensive

Which of the following is an example of a non-verbal communication cue during a conflict?

• Speaking loudly

• Making direct eye contact

• Nodding in agreement

• Using assertive language

Which conflict resolution style seeks to find a middle ground and compromise between parties?

• Avoiding

• Collaborating

• Competing

• Accommodating

What is the role of a mediator in conflict resolution?

• To take sides and advocate for one party

• To escalate the conflict

• To facilitate communication and help parties find a solution

• To make unilateral decisions