Paper 1 Revision

What does the following statement describe? ‘A concise explanation of why an organisation exists, its overall goal, the products or services offered to target audiences within its culture, value and ethics’.

• Mission statement

• Vision statement

• Strategic plan

• Business plan

All businesses have a legal requirement to protect the personal data of individuals who use their services. Which regulatory body is responsible for compliance with this legal requirement?

• Information Commissioner's Office (ICO)

• Health and Safety Executive (HSE)

• Financial Conduct Authority (FCA)

• Office for National Statistics (ONS)

Identify one way that an employee shows integrity in the business environment.

• Being punctual

• Having good communication skills

• Being innovative

• Having technical expertise

State two formal digital communication channels that would be appropriate to provide a project update to an internal team.

• Email and instant messaging

• Social media and video conferencing

• Phone calls and text messages

• Letters and memos

Give two actions that an employer can take to meet their ‘duty of care’ to employees.

• Providing training and development opportunities

• Ensuring a safe and healthy work environment

• Offering competitive salaries and benefits

• Promoting work-life balance

State three approaches used by an organisation to support equal opportunities for all individuals when recruiting staff.

• Implementing diversity training programs

• Using blind recruitment processes

• Promoting flexible working arrangements

• Providing mentoring and coaching programs

Explain how an individual might demonstrate resilience in response to workplace pressure.

• By seeking support from colleagues

• By taking regular breaks and practicing self-care

• By adapting to change and finding solutions

• By avoiding challenging tasks and responsibilities

Give three reasons why it is important for a customer-facing team to use good communication skills when responding to customers.

• To build trust and rapport

• To ensure accurate understanding of customer needs

• To resolve conflicts and complaints effectively

• To increase sales and customer loyalty

Explain how the shareholders of an organisation influence its operations.

• By setting strategic goals and objectives

• By providing financial resources and investments

• By monitoring and evaluating performance

• By implementing policies and procedures

Explain two ways that staff development benefits an organisation.

• By improving employee morale and job satisfaction

• By increasing productivity and efficiency

• By attracting and retaining talented employees

• By reducing operational costs and turnover