6 October 2023 Quiz

What is Enhance?

• It is a new product that allows customers to personalise their Vodacom contracts by adding a wide rage of products and services.

• It is a solution that allows customers to personalise their Vodacom contracts by adding a wide rage of products and services.

• It is a solution that allows customers to personalise their Vodacom contracts by adding a wide rage of services.

• It is a new product that allows customers to personalise their Vodacom contracts by adding a wide rage of products.

What is the "Account Recommendation" Tool?

• A powerful application that unlocks and provides the full power of Vodacom's CVM engine to Customers now at an account level.

• A powerful Product that unlocks and provides the full power of Vodacom's CVM engine to Retail agents now at an account level.

• A powerful application that unlocks and provides the full power of Vodacom's CVM engine to managers now at an account level.

• A powerful application that unlocks and provides the full power of Vodacom's CVM engine to Retail agents now at an account level.

What System is this available in?

• Siebel

• Morpheus Dealer

• Vodacom Partner Portel

• All of the above

When should consultants use it?

• Only with business customers.

• Every time you service a customer.

• When a customer asks for it.

• When your manager tells you.

Why should you use this application?

• Allows you to view all MSISDNS linked to a single account, via one simple easy navigation button.

• It recommends potential upgrades and upsell opportunities across the entre account.

• Increase upgrade volumes and maximise customer spend

• All of the above

How many recommendations per category will be presented?

• 5

• 1

• 3

• 6

After a _ - month retention period, initiate the responsible disposal of physical documents?

What is a responsible way to dispose of documents containing sensitive information?

• Burn it

• Just throw it away

• Shred it

What does MSISDN stand for

• Mobile Station International Subscriber Directory Number

• Mobile Station International Subscriber Dictionary Number

• Mobile Station Internet Subscriber Directory Number

• None of the above

What does UPF mean?

• Customer's application has been accepted but Vodacom does not trust the customers choice in deal.

• Customer's application has been accepted but Vodacom does not trust them to pay for the device

• Customer's application has been accepted but Vodacom does not trust their payment history.

• Customer's application has been accepted but Vodacom does not trust the customer to pay the admin fee.