Building Trust in Business

What are the two main components of trust according to Richard Barrett?

• Caring and fair

• Open and honest

• Character and competence

• Capable and experienced

Why did Valeria's international clients find it difficult to trust her?

• She talked about her family

• She showed photos of her children

• Her behavior was unprofessional

• She lacked competence

What made Kelly's new colleagues uncomfortable?

• She talked about her high school achievements

• She won a scholarship to university

• She boasted about her accomplishments

• She lacked character

Why did David's trainees find his information boring and irrelevant?

• He talked about his previous achievements

• He mentioned the big corporations he worked in

• He showed the results he provided for clients

• He lacked competence

What can happen if the methods we choose to build trust do not match the expectations of others?

• Positive assessments

• Misunderstandings and negative assessments

• Strong professional relationships

• Improved teamwork

In the character/competence model, how can trust be built by showing our character?

• By being caring and fair

• By being open and honest

• By being capable and experienced

• By achieving excellent results

In the character/competence model, how can trust be built by showing our competence?

• By being caring and fair

• By being open and honest

• By being capable and experienced

• By achieving excellent results

What should we assume about the intentions of others when building trust?

• The worst intentions

• The best intentions

• No intentions

• Mixed intentions