Email Guidelines

What should you include in the subject line of an email?

• One or two word topic

• Abbreviations

• Jokes and witty remarks

• Complaints and gossip

What should you always include in an email?

• Greeting and closing

• ALL CAPS

• Emoticons

• Forwarded messages

What language should you use in business emails?

• Business language

• Sarcasm and jokes

• Abbreviations

• Gossip and complaints

What is a good example of an appropriate greeting to your email?

• Dear

• Wat up

• Yo

• Diga me

What should you not use in email communication?

• A greeting and closing

• Factual information

• Complaining and gossiping

• Short and concise messages

What should you keep email communication?

• Long and detailed

• Short and concise

• Full of emoticons

• Full of abbreviations

When should you use emoticons in emails?

• Between great friends

• In business emails

• In subject lines

• In ALL CAPS

What should you do before sending an email?

• Reread and spell check

• Use abbreviations

• Forward it multiple times

• Include jokes and sarcasm

What should you do if you are angry before sending an email?

• Send it immediately

• Talk to a friend or coworker (colleague)

• Include complaints and gossip

• Use ALL CAPS

What should you never do with forwarded emails?

• Forward a forward a forward

• Delete them immediately

• Reply to all recipients

• Include factual information