ECSS

Why communication is important in our roles?

• The products that we sell are intangible products

• Emotional connect should be there

• Convincing should happen

• All of the above

• None of the above

How to improve my communication skills?

• It is a skill, by birth

• It comes by repeated practice

• by using effective scripts

• Huge money is required

Select the best one; Listen to _______

• Reply

• Understand

• Argue

• Forget

Your tone reveals..

• Interest

• empathy

• confidence

• Only confidence and empathy

What are the instances, where communication gets lagged?

• Distraction

• Confidence

• Lack of knowledge

• No proper listening

Communication is a two sided coin - Listening and responding

• True

• False

• Partially true

Saying "I do not know" sounds negative...How to tell it in other way

• You can check with the product brochure

• That's a good question. I want to give you the right information. Shall I check and get back to you

• You can call other number

• Very well check in google

Is communication means only oral...

• Body Langauage

• Grooming

• Emotions

• All of the above