PB1 Quiz

Tag "suspend account" is used for which situation?

• Cx transfered out their benefits to another provider

• Cx lost phone and would like nobody can used it

• CSR already suspended line for cx

• Cx account is having technical issue

How to suspend line?

• Go to CRM / Customer ID /Activities (second tab) / Change OCS Status from Active to Hotline

• Go to CRM / Customer ID /Information (First tab) / Change OCS Status from Active to Hotline

• Go to CRM / Customer ID /Information (First tab) / Change OCS Status from Active to Suspend

• Go to CRM / Customer ID /Activities (Second tab) / Change OCS Status from Active to Suspend

On which CRM can you check the ID NAT1286965946?

• Airtalk Wireless (CRM)

• Newphone Wireless (CRM)

• Cintex Wireless (CRM)

• None of the above

What is not one of the first steps

• Change subject title

• Close duplicate

• Write CRM notes

• Add tags

If customer started an application but having this error, what will you say to customer?

• Try later on a different device or different location such as your local library

• Clear the cache and browser history

• We do not have an exact solution for this issue because it is from NV system

• All of the above

If you see ACP active & Lifeline pending in cx account, which statement below is correct?

• Cx is in CA state

• We can ship package to cx

• Cx Lifeline is not approved yet

• All of the above

If you review an enrollment ID and the review team replied INVALID_FIELD_LENGTH, what does it mean?

• Cx input too long name and system cannot recognized

• Cx address is business one

• Unknown technical result

Where can cx order a standard replacement phone?

• Reach us via email

• Reach us via live chat

• Log in and go to Replacement / Standard Replacement Phone to order

• All of the above

The criteria to process a courtesy replacement for cx?

• Approval date until the day assisting cx: enough 6 months

• Never received free replacements within 6 month

• Cx does not have many transfer out times

• All of the above

If you see an application starting with PAT, what does it mean?

• Event customers

• Store customers

• Feelsafe customers