Chapter 6 Communication in Pharmaceutical Care

What is the definition of assumption?

• A belief that something will happen or be the case

• A thing that is selected to be true

• The capacity to understand another's state of mind or emotion

• A way of regarding, understanding or interpreting something

How can assumptions affect our understanding of a relationship?

• They can help develop a common understanding

• They can lead to a flawed foundation for understanding

• They have no impact on our understanding

• They can improve communication

What is the meaning of empathy?

• The ability to recognize or experience the outlook or emotions of another being within oneself

• A way of regarding, understanding or interpreting something

• A belief that something will happen or be the case

• The capacity to understand another's state of mind or emotion

What is perception?

• A belief that something will happen or be the case

• A way of regarding, understanding or interpreting something

• The ability to recognize or experience the outlook or emotions of another being within oneself

• The capacity to understand another's state of mind or emotion

What is the importance of confidentiality in healthcare?

• To ensure that information is accessible only to those authorized to have access

• To protect the privacy of individuals

• To maintain trust between healthcare professionals and patients/clients

• All of the above

What is informed consent?

• A legal condition whereby a person can be said to have given consent based upon a full appreciation and understanding of the facts and implications of any actions

• A belief that something will happen or be the case

• The ability to recognize or experience the outlook or emotions of another being within oneself

• A way of regarding, understanding or interpreting something

What are some examples of special needs?

• Deaf, blind, and autistic individuals

• Hearing impaired, visually impaired, and individuals with severe learning difficulties

• Individuals with Attention Deficit Hyperactivity Disorder

• All of the above

What constitutes discrimination against people with special needs?

• Negative attitude or stereotyped beliefs

• Suspicious lack of trust or uncomfortable reactions

• Fear, worry, and dismay on the part of relatives

• All of the above

What are the negative effects of discrimination against people with special needs?

• Becoming highly defensive against any negative reaction

• Having a tendency to overly protect

• Feeling isolated and alone

• All of the above

What is the role of communication in the provision of pharmaceutical care?

• To ensure assumptions and expectations are met

• To develop empathy and understanding

• To maintain confidentiality and respect special needs

• All of the above