MIDTERM EXAM

It is the computer-to-computer exchange of business documents

from retailer to vendor, and back

It occurs when an SKU that a customer wants is not available.

It is the aspect of supply chain management that refers to the planning, implementation, and control of the efficient flow and

storage of goods, services, an related information form the point of origin to the point of consumption to meet customer’s

requirements.

is the tag on the product and a sales receipt is generated for the customer.

It is a statement identifying (1) the retailer’s target

market, (2) the format the retailer plans to use to

satisfy the target market’s needs, and (3) the bases

upon which the retailer plans to build a sustainable

competitive advantage.

It is a group of consumers with similar needs (a market segment) that a group of retailers can service using a

similar retail format to satisfy them.

a market segment that purchase product and service

merchandise is located to stores on the basis of

forecasted demand.

It is the process of moving returned goods back through the supply chain from the customer, to the stores,

distribution centers, and vendors.

It describes the nature of the retailer’s operations – that is, its retail mix that is designed to satisfy the needs of its target market