L'accueil du client Epc1
Authored by Mohamed Masaoudi
Business
9th Grade
Used 3+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un accueil négligé n'a aucun impact sur les ventes d'un magasin.
VRAI
FAUX
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
L'accueil physique se déroule en face à face en magasin.
Vrai
Faux
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Le vendeur se doit de connaitre les procédures d'accueil internes pour accueillir ses clients.
Vrai
Faux
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Le récepteur est celui qui émet le message dans la communication.
Vrai
Faux
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un canal peut être auditif et visuel.
Vrai
Faux
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un client mystère est un moyen de mesurer la qualité d'accueil d'un point de vente.
Vrai
Faux
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Le paralangage correspond à la communication verbale.
Vrai
Faux
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