GOM 04

The HR Manager is responsible for maintaining high quality while minimising costs

• True

• False

The Controller is responsible for the overall perform- ance of his/her station to agreed operations stan- dards, such as flight safety, customer satisfaction, ground handling punctuality

• True

• False

Which of the following positions is an external stakeholder in an airport environment?

• Passenger

• Line Maintenance

• HR Manager

• Controller

Which airline stakeholder keeps track of the quality levels and targets of the airline?

• Controller

• HR Manager

• Financial/Accounting Department

• Airline Management

Which of the following statements is TRUE about the AOC?

• It is a body of representatives of each airline operating at the station.

• It is a body of representations of each airline operating at the airport.

• It is a body of representatives of each stakeholder group at the station.

• It is a body of representatives of each stakeholder group at the airport.