Understanding the Diverse Environment

Which the below is correct for overcoming resistance of employees to take initiative?

• Open a meeting and call for voluntary

• Instruct employees that taking initiative is building skills

• Encourage and support employees even when they make mistake

• Show that initiative is a rule of company

A technique of managing a diverse workforce is developing empathy, which is:

• Not giving advice

• Closely listen to employees

• Anticipate difficulties employees will encounter

• All of the above

In a diverse workforce, to invite employees to films, seminars, discussions is referred to:

• Educate workers and supervisors regarding cultural differences

• Orient employees to the work environment

• Create a hospitable atmosphere for the organization

• Have some training time beside the work time

The inability to verbally communicate in a diverse workforce can:

• Hinder performance of employees

• Cause anger for employees

• Generate frustration from employees

• All of the above

One of the six themes for manager to improve cross-cultural skills is:

• Orient employees to the work environment

• Frequently talk to employees

• Strive to solve diverse cultural problems

• Take some courses of international culture

One observable cultural difference is time, which is:

• Not uniform among cultures

• Different among cultures

• Inappropriate among cultures

• Uncommon among cultures

The technique of becoming more adaptable in managing diverse workforce is:

• Be flexible

• Accept suggestions

• Prepare for changes

• All of the above

In the working culture, some employees prefer transference and others prefer to stay, this is called as:

• Individual differences

• Personal characteristics

• Self decision

• Own’s favor

In working towards cross-cultural understanding, manager should be taught:

• Self-responsibility of success communication

• Satisfy with his/her cultural understanding

• Specialized vocabulary of industry

• Common errors of pronunciation are normal

By asking more questions in a diverse workforce, manager can:

• Have more learning

• Expand the understanding of individuals

• Understand more employees’ backgrounds

• All of the above