Leadership Certification Exam

1. Leadership is the __________ of ____________ people to work towards the organization’s mission and goals.

• process, leading
• skill, influencing
• art, motivating

6. Your mission/purpose is always defined by the__________ and ___________ that you provide your customers (both internal and external).

• value, services
• products, services

7. _______________ is a learned or acquired ability

• Skills
• Weaknesses
• Strengths

8. A time-management framework/tool designed to help you prioritize a list of tasks or agenda item

• Principal Matrix
• Primary Matrix
• Productivity Matrix
• Prioritization Matrix

10. Implementing ____ ___________ is a way to get your goals back on track.

• macro-improvements
• major-improvements
• minor-improvements
• micro-improvements

12. Another way to develop your Skill of “Creating Trust” is by learning how to have ________ and ___________ communication with people.

• vulnerability, caring
• open, honest
• committed, open

14. All meetings should have a PAL ___________, ____________, ___________.

• Phase Alternation Line
• Participatory Action Learning
• Purpose Agenda Limit

15. What are the two types of feedback that you could give and employee?

• Praise, Reprimand
• Open, Honest
• Constructive, Deconstructive

16. What percentage of all work is non-value added?

• 42
• 35
• 55
• 65

18. Leadership is both a(n) ___ and a(n) _____.

• art, science
• influence, science
• chore, skill