Search Header Logo

CCS 10 Quiz - Communication

Authored by Dustin Bichara

Computers

9th - 12th Grade

20 Questions

Used 2+ times

CCS 10 Quiz - Communication
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

1.

FILL IN THE BLANK QUESTION

45 sec • 1 pt

pertains to conveying messages by exchanging thoughts or information through speech, visuals, signals, writing, or behavior. In the Contact Center Services industry, This is an essential aspect of delivering quality services to customers

2.

FILL IN THE BLANK QUESTION

45 sec • 1 pt

exchange of information and thoughts through speech, such as presentations, conversations, and meetings.

3.

FILL IN THE BLANK QUESTION

45 sec • 1 pt

- printed messages such as letters, memos, proposals, reports, training manuals, and operating policies.

4.

FILL IN THE BLANK QUESTION

45 sec • 1 pt

Non-verbal communication - sending and receiving wordless (mostly visual) cues like actions, body language, facial expressions, eye contact, and posture to deliver a message.

5.

FILL IN THE BLANK QUESTION

45 sec • 1 pt

uses digital technologies and the internet to carry messages between senders and recipients, including email, chat, and social networking sites.

6.

FILL IN THE BLANK QUESTION

45 sec • 1 pt

provide feedback and mentorship to agents through one-one-sessions or team huddles.

7.

FILL IN THE BLANK QUESTION

45 sec • 1 pt

They engage in conversations about their work and aim to develop their knowledge and skills together.

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?