Chapter 3 PHS STUDY GUIDE

Effective human services workers possess strong interpersonal skills.

• true
• false

Verbal messages a person conveys may come from a person's tone of voice, facial expressions, and eye contact.

• true
• false

Empathy is feeling compassion for a person or cause.

• true
• false

The way a person looks and dresses is a form of nonverbal communication.

• true
• false

Recordkeeping is a necessary and important part of the human services field.

• true
• false

Using slang or texting abbreviations is effective and appropriate in professional writing.

• true
• false

People have the same basic needs, values, and priorities.

• true
• false

The goal of human services workers is to make responsible decisions for their clients.

• true
• false

Human services workers help people involved in conflict move through the process of mediation by acting as an objective third party.

• true
• false

When conflicts arise between team members, responsible team leaders avoid getting involved in the situation.

• true
• false