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Steps to Handle Irate Customers is

• Listen, Empathize, Repeat & Confirm, Solve, Own

• Listen, Personalize, Repeat & Confirm, Solve, Own

• First Time Right Solution, Act with urgency, Communicate Effectively

FACT stands for..

• First time Right Solution, Act with a sense of urgency, Cash Back, Take Ownership

• Finance, Attach, Close, Take Ownership

• First time Right Solution, Act with a sense of urgency, Communicate Effectively, Take Ownership

Values of Reliance Digital are..

• Customer is at the Heart, Entrepreneurial Spirit, Challenge the Status Quo, Work with Utmost Humility

• Customer Value, Ownership Mindset, Respect, Excellence, Integrity, One Team

• Customer is Always Right, Entrepreneurial Spirit, Challenge the Status Quo, Work with Utmost Humility

Identify the Movie Name..

• 3 idiots

• Bhagat Singh

• Lagaan

• Swades

Our Six selling steps are..

• Greeting the customer, Qualifying the customer, Answering objection, Demonstrating complete solution, Asking for sale, Completing the sale

• Greeting the customer, Asking for sale, Qualifying the customer, Demonstrating complete solution, Answering objection, Completing the sale

• Greeting the customer, Qualifying the customer, Demonstrating complete solution, Asking for sale, Answering objection, Completing the sale

Taking ownership of the work and continuously working on effectiveness and efficiency, is an example of ___________value.

• Work with utmost humility

• Entrepreneurial spirit

• Customer is always right

• Challenge the status quo

Innovating and trying out new ways and ideas for the business and the customers, is an example of which value?

• Challenge the status quo

• Work with utmost humility

• Customer is always right

• Entrepreneurial spirit

Which of the following is our mission statement?

• Empower customers to stay afloat through changing times by bringing technology to their homes.

• Provide Customers with a personalized

  experience, tailored to their needs, at every
  possible touchpoint – even if the need is not explicit.

• Empower customers to stay updated with changing times by bringing technology to their homes.

• Empower customers to be friends with technology and stay afloat through changing times.

Identify the pillars of our organizational vision

• Customer solutions

• Personalised technology

• Working with humility

• Expert service

Which of the following is our vision statement?

• Technology Personified

• Personalizing Solutions

• Personalized Guidance

• Personalizing Technology