Office Routines and Equipment

Let's .......................................................................................... to our customers with information about our new products.

• keep a log

• answer incoming calls

• send e-mails

• file documents

• conduct desk research

Always .......................................................................................... quickly. We don't want to keep our customers waiting.

• conduct desk research

• send e-mails

• keep a log

• answer incoming calls

• file documents

Can you ........................................................................................... into car sales in the EU?

• file documents

• send e-mails

• answer incoming calls

• keep a log

• conduct desk research

Fiona must ........................................................................................... of all of the mail she receives.

• file documents

• send e-mails

• answer incoming calls

• keep a log

• conduct desk research

We always ........................................................................................... that we might need later.

• file documents

• keep a log

• send e-mails

• conduct desk research

• answer incoming calls

A: I'm sorry. Ms Fraser isn't in the office today.

B: Ok, could you d..................................... a m...................................... to her? Please tell her Sarah called from the bank.

A: What are you doing, Mark?

B: I'm doing some d........................... e......................... .

A: Great that you're keeping the database complete!

I've got a meeting tomorrow with the sales department. I'd like you to t.................................. an a..................................., so I can hand it out at the beginning of the meeting.

A: We've got several new customers. Would you like me to u...................................... the m................................... l.................... with their names and addresses?

B: Good idea! Thank you.

A: Some new customers are coming to see our offices. I'll be in a meeting until 2 o'clock. Could you please r.......................................... the v.................................... ? I'll join you when I can.

B: No problem! I'll offer them something to drink.