S3 Business Management - Customer Service

You would find a businesses customer care policy on its

• Website

• Loyalty scheme

• Promotional Offer

• Online survey

One benefit of providing good customer service would be be

• Attracting new customers

• Customer Loyalty

• Good reputation

• All of the above

Customers can be external and ?

• Outside

• Extreme

• Internal

• Individual

A statement used by the organisation to outline how customers are treated is called.....

• Customer Care Policy

• Customer Care Pyramid

• Customer Service Policy

• Competitor Service Policy

Which of these is NOT a way of providing good customer care?

• Answering phones quickly

• Train your staff

• Make promises you can't keep

• Listen to your customers

Putting customers first is a feature of good customer care

• True

• False

Good customer care is important to a business. It leads to:

• Bad reputation

• High staff turnover

• Customer loyalty and potential for new customers

• Discuounts

Which of the following is NOT a feature of good customer service?

• Putting the customers first

• Dealing with customers efficiently

• Connecting with the media

• Providing a good after sales service

Which of these businesses usually offers after sales service?

• Pizza delivery

• Car wash

• New car sales

• Hairdresser

What is customer service?

• The service a customer receives before, during and after a sale

• 
  The service a customer receives during a sale

• 
  The service a customer receives before a sale

• 
  The service a customer receives after a sale