Unit 5 Customer Service (EBC)

I'm sorry, but i can't offer you ​ (a)   right now.

• a solution
• an issue
• a query

Tags

CCSS.RL.2.6

CCSS.RL.8.3

I have a ​ (a)   about the price. Is it $25.99 or $29.99?

• query
• complaint
• refund

Tags

CCSS.RL.2.6

CCSS.RL.8.3

We can offer you a 15% ​ (a)   if you pay today.

• discount
• refund
• compesation

Tags

CCSS.6.RP.A.3C

Bring the computer back, and we'll give you a ​ (a)   to take home today.

• replacement
• compensation
• issue

Tags

CCSS.RI.1.4

CCSS.RI.2.4

CCSS.RI.3.4

CCSS.RI.4.4

CCSS.RL.3.4

Can you explain the ​ (a)   with your order in more detail?

• issue
• feedback
• query

Tags

CCSS.RL.2.6

CCSS.RL.8.3

I'm affraid we don't give refunds, but we can give you a ​ (a)   to use in the shop at a later date.

• credit voucher
• replacement
• solution

Tags

CCSS.RI.1.3

CCSS.RI.1.5

CCSS.RI.2.3

CCSS.RI.2.5

CCSS.RI.3.3

Say you're not happy with something: ​ (a)  

• have a complaint
• get feedback
• have a query

Tags

CCSS.RL.2.6

CCSS.RL.8.3

Inform (a company) that something is wrong: ​ (a)  

• report a problem
• response time
• explain the issue

Tags

CCSS.RI.1.3

CCSS.RI.1.5

CCSS.RI.2.3

CCSS.RI.2.5

CCSS.RI.3.3

When you ask customers what they think about your company, you: ​ (a)  

• get feedback
• offer a solution
• have a query

Tags

CCSS.RL.2.6

CCSS.RL.8.3

The idea that customers will always choose a company's products is: ​ (a)  

• customer loyalty
• customer support
• response time

Tags

CCSS.RI.1.1

CCSS.RI.2.1

CCSS.RL.2.1

CCSS.RL.2.2

CCSS.RL.3.2