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Unit 5 Customer Service (EBC)

Authored by Tadeo Gonzalez

English

2nd Grade

CCSS covered

Used 2+ times

Unit 5 Customer Service (EBC)
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10 questions

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1.

DROPDOWN QUESTION

20 sec • 1 pt

Media Image

I'm sorry, but i can't offer you ​ (a)   right now.

a solution
an issue
a query

Tags

CCSS.RL.2.6

CCSS.RL.8.3

2.

DROPDOWN QUESTION

20 sec • 1 pt

Media Image

I have a ​ (a)   about the price. Is it $25.99 or $29.99?

query
complaint
refund

Tags

CCSS.RL.2.6

CCSS.RL.8.3

3.

DROPDOWN QUESTION

20 sec • 1 pt

Media Image

We can offer you a 15% ​ (a)   if you pay today.

discount
refund
compesation

Tags

CCSS.6.RP.A.3C

4.

DROPDOWN QUESTION

20 sec • 1 pt

Media Image

Bring the computer back, and we'll give you a ​ (a)   to take home today.

replacement
compensation
issue

Tags

CCSS.RI.1.4

CCSS.RI.2.4

CCSS.RI.3.4

CCSS.RL.3.4

CCSS.RL.4.4

5.

DROPDOWN QUESTION

20 sec • 1 pt

Media Image

Can you explain the ​ (a)   with your order in more detail?

issue
feedback
query

Tags

CCSS.RL.2.6

CCSS.RL.8.3

6.

DROPDOWN QUESTION

20 sec • 1 pt

Media Image

I'm affraid we don't give refunds, but we can give you a ​ (a)   to use in the shop at a later date.

credit voucher
replacement
solution

Tags

CCSS.RI.1.5

CCSS.RI.2.3

CCSS.RI.2.5

CCSS.RI.3.3

CCSS.RI.3.5

7.

DROPDOWN QUESTION

20 sec • 1 pt

Media Image

Say you're not happy with something: ​ (a)  

have a complaint
get feedback
have a query

Tags

CCSS.RL.2.6

CCSS.RL.8.3

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