Quiz 1

​ ​ In what order do we ask for help? Sorted from first step to final step as needed.

• Escalation

• Helpful Things

• Search KB

• Post in Teams

• Google

Which team would receive a ticket for "Incorrect titles/positions/departments"?

• HRIS_SN

• WorkforceManagement_SN

• WFM Scheduling_SN

• WFM PositionManagement_SN

If a printer is printing documents jumbled, or different from the preview what is the issue?

• Drivers

• User error

• Issues with Adobe/Word

• Printer connection

How do users request an office 365 license?

• Email form to [e-mail]

• Infrastructure assigns license

• Submit on ServicePath

• Send ticket to Helpdesk

What do we need to verify to set up a printer?

**HINT these are all correct PLEASE select all of these. I can not emphasize how important this is, no more long printer calls. AFTER POWER CYCLING, IMMEDIATELY REMOTE IN TO A COMPUTER THAT IS WORKING AND CHECK THE NETWORK AND IP OR THE USB.

• How its connected

• The network the computer is on

• The IP of the printer

• The Error

What is another name for the app 'Risqual'?

(a)  

Who handles 8x8 issues if Helpdesk can not resolve it?

• Infrastructure

• Helpdesk

• CorpApps

• Networking

What is Dustin's favorite dessert?

• Cheesecake

• Brownies

• Sticky Toffee Pudding

• Eclairs

These users should automatically get access to ALL:

Recovery Solutions

• Jails

• Private Prisons

• State

• Telehealth Accounts

• Corporate Users

• Virtual/Travel Nurses

• IT

What is the first thing you should do on a printer call, after restarting the printer?

• Test Print

• Ask what the name of the printer is

• Remote in to a computer that is connected

• Hang up