MGT 103 CHAP 10

1........ is defined as the set of forces that cause people to behave in certain ways.

a. Motivation

b. Management

c. Attribution

d. Personality

e. Contribution

• e. Contribution
• d. Personality
• c. Attribution
• b. Management
• a. Motivation

Answer explanation

Set of forces : tổng hợp lực

=> Motivation: động lực

2. _____, used to determine individual performance, can be challenging for a manager to impart in an employee.

a. Ability

b. Motivation

c. Work environment

d. Skills

e. Needs

• e
• a
• c
• b
• d

Answer explanation

performance: hiệu suất

can be challenging: có thể là 1 thử thách

=> Motivation: động lực

3. Madeline runs a lawn cutting service. She anticipates some increased expenses in her personal life in the next six

months, and wants to earn more money to pay for them. Therefore, she has decided to take on additional clients

and work more hours. Madeline's motivation is due to

a. need or deficiency.

b. negative reinforcement.

c. low performance-to-outcome expectancy.

d. dissatisfaction of physiological needs.

e. need for belongingness

• a. need or deficiency.
• b. negative reinforcement.
• d. dissatisfaction of physiological needs.
• e. need for belongingness
• c. low performance-to-outcome expectancy.

Answer explanation

Wants tăng h lm để kiếm tiền chi trả cho life

=> need or deficiency : cần thiết hoặc thiếu hụt

4. According to the motivation framework, after a worker notices an unfilled need, the next step is

a. choosing a behavior that satisfies the need.

b. determining future needs.

c. searching for ways to satisfy the need.

d. evaluating need satisfaction.

e. identifying a need deficiency

• e
• d
• b
• a
• c

Answer explanation

unfilled need : D chưa đc đáp ứng

=> searching for ways to satisfy : đang tìm kiếm sự thỏa mãn

Steve runs a lawn cutting service. He needed to earn more money. Since he wasn't able to cut any more lawns

himself, he hired someone to help him. Since Steve signs up the clients and schedules the service, he takes a

percentage from the charge for every lawn cut. It has been a month, and Steve is reviewing his finances to

determine if this increased his income sufficiently. According to the motivation framework, what is Steve doing

now?

a. Feeling a need or deficiency

b. Searching for ways to satisfy the need

c. Evaluating need satisfaction

d. Choosing a behavior to satisfy the need

e. Determining future needs and how to satisfy them

• d. Choosing a behavior to satisfy the need
• b. Searching for ways to satisfy the need
• a. Feeling a need or deficiency
• e. Determining future needs and how to satisfy them
• c. Evaluating need satisfaction

Answer explanation

income sufficiently : thu nhập đủ

=> evalua

Which of the following perspectives on motivation concerns "what" motivates people rather than "how" they are

motivated?

a. Reinforcement

b. Process

c. Content

d. Equity

e. Expectancy

• a
• e
• b
• d
• c

7. Housing, clothing, and job security would all be included in which of Maslow's need categories?

a. Physiological

b. Security

c. Belongingness

d. Esteem

e. Self-actualization

• e. Self-actualization
• a. Physiological
• b. Security
• c. Belongingness
• d. Esteem

Answer explanation

7. Nhà ở, quần áo và an ninh công việc đều sẽ nằm trong danh mục nhu cầu nào của Maslow?

a. sinh lý

b. Bảo vệ

c. Sự thuộc về

d. Kính trọng

đ. Tự thực hiện

8. According to Maslow's hierarchy of needs, once an individual has satisfied his physiological needs, he turns his

focus towards _____ needs.

a. survival

b. esteem

c. belongingness

d. security

e. self-actualization

• b. esteem
• d. security
• c. belongingness
• a. survival

9. Organizations provide adequate wages, comfortable temperatures, restrooms, ventilation, etc. as a means to

address the _____ needs of employees.

a. esteem

b. belongingness

c. self-actualization

d. security

e. physiological

• a
• b
• e
• c
• d

Answer explanation

sinh lý có liên quan đến nhu cầu nhiệt độ thỏa mái và phòng vệ sinh, .....

10. In the two-factor theory, the factors that influence the satisfaction continuum, which are related specifically to work content, are called _____ factors.
a. esteem
b. security
c. environmental
d. motivation
e. hygiene

• d
• c
• b
• e
• a