Effective Communication in Healthcare

What is communication?

• The process of exchanging information, ideas, thoughts, feelings, and emotions through several different mediums

• The act of speaking to a large group of people

• The act of writing down thoughts and ideas

• The act of listening to others

Why is communication important in care and support?

• It helps to build trust between health and social care providers and the people and their families whom they serve

• It is a requirement for all healthcare professionals

• It is a way to pass time during care and support

• It is a way to show authority and control

What are the 5 R's of communication?

• The Right Information, The Right person, The Right Format, The Right Time, The Right location

• The Right Words, The Right Tone, The Right Volume, The Right Language, The Right Body Language

• The Right Sender, The Right Receiver, The Right Channel, The Right Destination, The Right Source

• The Right Message, The Right Medium, The Right Feedback, The Right Context, The Right Purpose

What is the Shannon and Weaver model of communication?

• Linear Model of Communication

• Interactive Model of Communication

• Transactional Model of Communication

• Cognitive Model of Communication

What are the advantages of verbal communication?

• It is an effective way of communication, especially to large groups as information can be given out and shared quickly

• It allows for immediate feedback and a two-way conversation

• Seeing the speaker helps to reinforce the message

• All of the above

What are the categories of non-verbal communication?

• Interpersonal, Written communication, Visual communication

• Verbal, Written communication, Visual communication

• Interpersonal, Verbal communication, Visual communication

• Interpersonal, Written communication, Verbal communication

What are the disadvantages of non-verbal communication?

• Emotional responses with interpersonal communications

• Requires observation and moderation

• Hard to interpret feelings in written texts at points

• All of the above

What are some barriers to communication?

• Developmental Progress, Environmental issues, Sensory deprivation

• Language and cultural issues, Attitude, Limited or ineffective use of technology

• Physical/biological issues, Lack of time, Poor body language

• All of the above

What is the purpose of a care plan?

• To set out the way that daily care and support must be provided to any individual

• To establish and maintain relationships

• To improve communication skills

• To assess and provide feedback on the interpersonal skills of staff