Unit 1.00 TEST EBPL

Match the following

• Email

• Emma is the office manager for a large firm. She must communicate the new official mail room procedure with all the employees in the office. Which form of business communication should she use?

• Memo

• John is the manager of an office supply store. He must communicate with one of the companies that supplies pens to his store. Which form of formal business communication is most appropriate?

• Letter

• Jonathon is the Human Resources Manager for a small firm. He must communicate with candidates who have expressed an interest in working in his firm. Which form of business communication should he use?

• Report

• Maria is working from home as she recovers from recent surgery. She wants to briefly and quickly remind her employees to submit their time sheets before the end of the pay period. Which form of business communication should she use?

William's boss wants him to send a short, official message about health care benefits to all the employees in the office. Which form of business communication should he use?

• Email

• Letter

• Memo

• Report

Compare business etiquette in India with business etiquette in Mexico.

• In Mexico, avoiding eye contact is a sign of respect.

• In India, businesspeople wink at each other to show understanding.

• In India, the host should always be thanked at the end of the meeting.

• In Mexico, businesspeople always step back to speak to one another.

Compare business etiquette in India with business etiquette in Mexico.

• In Mexico, business meetings are usually held early in the morning.

• In India, it is rude to have refreshments at a business meeting.

• In India, tea is served before starting a business meeting.

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  In Mexico, it is rude to have iced tea during a business meeting.

Compare business etiquette in the United States with business etiquette in Japan.

• In Japan, businesswomen should not wear pants to meetings.

• In Japan, businesswomen are encouraged to wear pants to cover their legs.

• In the United States, businesswomen cannot wear pants to meetings.

• In the United States, businesswomen must wear pants to meetings.

Which is an example of proper netiquette in an email message?

• Late comers will not be admitted

• Be on time!

• DON'T BE LATE!

• Please be prompt

Which is an example of proper netiquette in an email message?

• Susie

• Susan M. Jones

• Susie J.

• Suzey Q

Which is an example of proper netiquette in an email message?

• YOUR PRESENCE IS REQUIRED

• UR invited to attend.

• You R inv. to a partee.

• You are cordially invited to attend.

Responding with full attention, focus on main ideas being communicated, use body language and facial expressions to respond, such as sit up straight, lean forward, smile or nod.

• Active Listening

• Passive Listening

• Speaking

• Listen

Throwing documents on a table on a table during a meeting is an insult.

• United States

• Mexico

• India

• Japan