Post-test Pelayanan
Quiz
•
Professional Development
•
Professional Development
•
Practice Problem
•
Hard
Eka Fitriyani
Used 3+ times
FREE Resource
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9 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pemberi layanan di Rumah Sakit, Kecuali..
Perawat
Dokter
Keluarga pasien
Satpam
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Ciri-ciri pelayanan yang menyenangkan, kecuali...
Adanya kejelasan pelayanan
Bertele-tele dan prosedur yang panjang
Rasa aman dan nyaman
Mudah menghubungi petugas
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pelayanan yang baik pada pasien, namun tidak memperhatikan prosedur layanan termasuk pada kuadran...
The friendly zoo
The freezer
The factory
Customer service
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kompetensi pelayanan publik terdiri dari, kecuali...
Knowledge
Attitide
Skill
Service
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pelayanan publik yang kompeten didukung oleh...
SDM dan SOP
Staff dan fasilitas
Managerial dan CEO
CEO dan Karyawan
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sikap menghargai dalam pelayanan ditunjukkan melalui...
Melayani sesuai prosedur
Pelayanan tanpa diskriminasi
Pakaian bersih dan rapi
Suara jelas dan tegas
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Memberikan perhatian dalam melayani harus dilakukan dengan fokus.
Benar
Salah
8.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tidak menyela saat mendengarkan pasien menyampaikan keluhan termasuk pada aksi pelayanan.
Benar
Salah
9.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Prinsip pelayanan prima terdiri dari 3 hal yaitu knowledge, skill and atititude.
Benar
Salah
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