Emergency Dispatch Certification Quiz 1

When possible, emergency telecommunicators should always ask the caller for permission before providing Pre-Arrival Instructions.

• True

• False

A caller reports a heavy, black smoke coming from the window of a nearby building. What is the most appropriate fire/rescue call classification for this case?

• Alarms

• Outside Fire

• Smoke Investigation (Outside)

• Structure Fire

An alert first-party caller reports that he doesn't feel well. He explains that he feels nauseated and has some chest pain. What is the most appropriate medical call classification for this case?

• Abdominal Pain/Problems

• Cardiac Arrest or Respiratory Arrest/Death

• Chest Pain/Chest Discomfort (Non-Traumatic)

• Sick Person (Specific Diagnosis)

When faced with an ethical dilemma in the communication center, the ETC should FIRST:

• Ask the nearest coworker for help.

• Consult his or her attorney.

• Follow established protocol, procedure, and policy.

• Follow his or her instincts.

What does the acronym TDD stand for?

• Telecommunications device for the deaf

• Telecommunicator dial-up dispatch

• Text-to-dispatch data

• Total disaster danger

When communicating with a caller suffering from hallucinations or delusions, the ETC should challenge the caller's false assertions and beliefs.

• True

• False

In recent years, the total number of emergency calls has increased dramatically due to:

• More teen drivers than ever before.

• Wake-effect collisions.

• Wireless technology.

• An increase in workplace accidents.

One of the best techniques for reducing the negative effect of call-processing gaps is to:

• Ask the caller to tell you what's going on now.

• Tell the caller what you are doing and why.

• Pretend the gaps don't exist-the caller won't be concerned if you're not.

• Fill the gaps with casual conversation.

Interagency communication (interoperability) tends to be inefficient and ineffective:

• Without standardized cross-agency rules and procedures for radio use.

• Without the most expensive radio equipment currently available.

• When all involved agencies use an agreed upon system of communication.

• When information is broadcast in short segments with breaks between them.

The nonspecific response of the body to any demand for change is:

• Burnout.

• Overload.

• Stress.

• Underload.