
Emergency Dispatch Certification Quiz 1
Authored by John Lucio
Other
12th Grade
Used 6+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When possible, emergency telecommunicators should always ask the caller for permission before providing Pre-Arrival Instructions.
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A caller reports a heavy, black smoke coming from the window of a nearby building. What is the most appropriate fire/rescue call classification for this case?
Alarms
Outside Fire
Smoke Investigation (Outside)
Structure Fire
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An alert first-party caller reports that he doesn't feel well. He explains that he feels nauseated and has some chest pain. What is the most appropriate medical call classification for this case?
Abdominal Pain/Problems
Cardiac Arrest or Respiratory Arrest/Death
Chest Pain/Chest Discomfort (Non-Traumatic)
Sick Person (Specific Diagnosis)
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When faced with an ethical dilemma in the communication center, the ETC should FIRST:
Ask the nearest coworker for help.
Consult his or her attorney.
Follow established protocol, procedure, and policy.
Follow his or her instincts.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the acronym TDD stand for?
Telecommunications device for the deaf
Telecommunicator dial-up dispatch
Text-to-dispatch data
Total disaster danger
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When communicating with a caller suffering from hallucinations or delusions, the ETC should challenge the caller's false assertions and beliefs.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In recent years, the total number of emergency calls has increased dramatically due to:
More teen drivers than ever before.
Wake-effect collisions.
Wireless technology.
An increase in workplace accidents.
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