
Coaching Check In Quiz 1
Authored by Alisia Moore
Professional Development
University
Used 4+ times

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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You call the prospect's parent who asks you not to call them anymore and then gives you the prospect's phone number. What do you do next?
Code the call as a "Do Not Call"
Code the call as a "Reassigned Number"
Replace the phone number with the new phone number and try again
Code as a "Not Available"
2.
CATEGORIZE QUESTION
5 mins • 1 pt
Organize these scenarios into the correct result codes
Groups:
(a) Specified Pledge
,
(b) Unspecified Pledge
,
(c) No Pledge
,
(d) Callback
The prospect is committing to give but wants to talk to their husband before sharing an amount
The prospect immediately says "send a link, I'll check it out online" then hangs up
The prospect is very interested and wants a link to learn more then will decide if they'll give
The prospect decides who they donate to in April
The prospect wants to give but can't give their credit card details until tomorrow
The prospect knows that they'll give at least $10 but doesn't know the exact amount yet
The prospect wants to give $50 but doesn't want to give out their credit card details
3.
FILL IN THE BLANK QUESTION
1 min • 1 pt
What do you need to do before hanging up the phone and coding a call as an unspecified pledge
4.
OPEN ENDED QUESTION
5 mins • 1 pt
The prospects simply states that they're not interested today. Type a brief, appropriate rebuttal to that response.
Evaluate responses using AI:
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5.
HOTSPOT QUESTION
1 min • 1 pt
Click or tap where you can find which segment or calling pool you are currently assigned to
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