Quiz 03 v3 - Listening and Responding

Marcus is venting to his friend, James, about a frustrating interaction with a colleague. James offers advice on how to better interact with that colleague the next time. Marcus gets frustrated with James and tells him, “That’s not what I need to hear right now. Can’t you just listen?” What kind of listening is needed in this situation?

• Relational
• Critical
• Appreciative

Elizabeth is in class and taking notes by copying what is written on the powerpoint. When the professor asks her to recall information from the lecture to answer a question, Elizabeth cannot recall anything. What type of listening did Elizabeth fail to use?

• Relational
• Informational
• Critical

Rachel has made an appointment with a financial planner to decide how she should best diversify her savings to reach her goals. What type of listening should Rachel employ during her meeting?

• Appreciative
• Critical
• Empathetic

Alice has been having trouble remembering important concepts from class. As she looks over her notes, she notices that she simply wrote the powerpoint notes down, rather than synthesizing them to identify the goal, main ideas, and structure of the content. After a while, Alice decides to take notes in outline form with the key objectives for the day at the top of her notes. What component of active listening is Alice demonstrating?

• Engagement
• Attitude
• Adjustment

Over Thanksgiving, Chae's family is discussing politics. Chae disagrees with his uncle and does not give what his uncle has to say much weight. In fact, most of the time that his uncle speaks, Chae gets angry and is already prepared with his rebuttal. What component of active listening will help Chae to be a better active listener?

• Attitude
• Attention
• Adjustment

Eduardo is involved in a difficult conversation with a colleague in a team meeting. They disagree with each other about how to move forward with a client who has a problem. Although Eduardo is frustrated, he uses his skills to actively listen to his colleague with an open-mind and try to find common ground. How can this approach to the conversation impact Eduardo’s career?

• Positively. He’ll be known as a nice guy.
• Negatively. Without ensuring that his idea gets used, he will not get any credit and advance his career.
• Positively. Eduardo might better problem solve by learning from a different perspective.

Kimberly is taking a public speaking class with her friend, Cory. They ride together to each class and sit next to each other but Cory actively listens while Kimberly only writes down what the powerpoint says and studies it later. They both spend the same amount of time preparing their speeches but Cory does much better. What academic benefit from active listening helped Cory to perform better?

• The professor has a bias toward Cory since she seems to pay more attention in class
• Cory may have paid attention to hints, pointers, or feedback that were not on the powerpoint
• Cory writes a speech using the same topics as the examples given in class

Daniel works from home. During the workday, his children often come into his office to complain about a sibling or share a story with him. Often, Daniel simply gives a quick answer while continuing her work. This leads to his children interrupting him even more or misbehaving to get his attention. What can Daniel do differently to ensure that his children feel acknowledged while still doing what he needs to for work?

• Provide his children with a distraction when they interrupt him.
• Ask his children to elaborate while he reads and responds to emails.
• Devote his full attention to his children when he can set aside his work, or tell them that he cannot give them the attention they deserve now, but will seek them out as soon as he can.

Carl thinks his history teacher doesn’t know what he’s talking about. During a lecture, he gave wrong information about the sequence of events that led to WWI. Carl figured that if his teacher didn’t know something that so many other people knew, that his teacher doesn’t know anything. How has Carl’s judgment created a barrier to listening?

• He focused on a mistake that was mentioned
• He was cautious about an ulterior motive from his teacher and did not want to be persuaded or “sold.”
• He fixated on the appearance of the speaker and formed a judgement about their perspective

Kyle was meeting his new neighbor, Zach, when Zach mentioned that he was in the insurance business. As the conversation progressed, Kyle stopped providing information and details about his life and instead tried to think of ways to end the conversation. How has Kyle’s judgement created a barrier to listening?

• He fixated on the Zach’s appearance and formed a judgement about his perspective
• He assigned everything that’s said by Zach as either all good or all bad
• He decided that Zach was trying to sell him something, rather than inform him.