Team Meeting - Trainers 1

In CTD, which series is providing the details of 'What's New of NC products?"

• Webinar Series

• Trainer Talk Series

• Tech Series

• Teach back Series

In CTD, which of the below active sessions, are happening in NC?

• Webinar Series

• Trainer Talk Series

• Tech Series

• Teach backs

• Demo Series

For trainers, what are the latest best practices introduced by Rhoda since September 2023?

• For customer project development and delivery, use the trainer checklist worksheet.

• Follow branding and templates in all our communication both internal and external.

• Any documents such as PPT, workbook, user guides, etc, need to go through editors review before sharing with internal practice and/or customers.

• Any direct requests from customer to trainer, TDM should be consulted and looped in all responses.

State true/false: When in office, have a clear separation of personal conflicts and professional work.

• TRUE

• FALSE

Which of the below is NOT a supported Customer models in CIM

• Residential (B2C)

• SOHO

• SMB

• Enterprise/Corporate

• Roaming Partners

Which one of the entities in CIM, help the CSRs to keep track of all the communications with customers?

• Billing Account

• Interactions

• Tickets

• Notifications

• Alerts