Chapter 1 Defining Hospitality & Tourism

Hospitality and tourism are two of the fastest-growing and most exciting industries in the world today.

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A bed-and-breakfast is a large hotel.

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Destination marketing firms, such as tourism offices and convention and visitors' bureaus, distribute information to travelers.

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A group of businesses that encompass travel/transportation vendors is called the hospitality industry.

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A service cannot be classified as a product.

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Intangibility is the probability of a product ceasing to exist within a limited amount of time.

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Factors that can cause something to change or vary are called variables.

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Tourism was not common until the late 20th century.

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Historically, taverns were the first establishments to offer hospitality.

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Today the white swan is the international symbol of hospitality.

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