CS Ch 2.4 Test

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As a sales associate, you can help build trust by making sure customers understand and benefit from the product warranties

• True
• False

If you don't have a warranty manual available or are unsure about a warranty answer, a resource to consider is co-workers or your supervisor.

• True
• False

You should explain all warranty conditions to your customer at the time of purchase.

• True
• False

If the return policy is clearly displayed, it is not necessary to mention it to the customer at the time of the sale

• True
• False

A successful sales associate needs to know the major features to only the most popular products in the store.

• True
• False

It's better to observe the customer for a short period of time and open with a question or comment about the product they are looking at.

• True
• False

You should never send the customer to a competitor for an item that is currently out of stock at your store.

• True
• False

communication is 80% nonverbal.

• True
• False