Ch. 01-09 Quiz

An on-screen manual that covers virtually all of the procedures and information required in a business day.

• Navigator

• iKnow

• Launchpad

• Google

What must you do 4 times per day?

• Take Lunch

• Check on incentives

• Clock in/out of Dayforce

• Take Breaks

The minimum score required to graduate from PVP Training is:

• 80%

• 85%

• 90%

• 95%

Where guests gather on board in the event of an emergency once instructed by the Captain.

• Muster Station

• The Funnel

• Cloud 9 Spa

• Guy's Burger

Who is the President of Carnival Cruise Lines?

• Josh Weinstein

• Micky Arison

• Shaquille O'Neal

• Christine Duffy

The Introduction, Qualifying, Presentation, Handling Objection and Closing the Sale is known as the:

• Sales Process

• 5 Step Sales Process

• Recipe for Success

• Successful Sales Methods

TRUE OR FALSE:
A guest can request table size when they confirm Early or Late Dining.

• True

• False

TRUE OR FALSE:
Smoking is allowed outside on all private balconies in all cabin categories.

• True

• False

You can be tardy how many times during training?

• 2 times

• 3 times

• 5 times

• Unlimited

What type of cabin is an 8A?

• Interior

• Ocean View

• Balcony

• Suite