Unit 5 book 2 Correspondence

What is the recommended format for business letters?

• Informal

• Formal

• Email

• Fax

Timing is important, so make sure your response is............................

• prompt

• casual

• Personal

What should be done when sending faxes?

• Include a cover sheet

• Send without a cover sheet

• Send only the fax

• File a soft copy

What is the recommended level of professionalism in electronic communication?

• Informal responses

• No need for prompt responses

• Formal responses

• No need to cc a manager

What should be done when sending emails to new clients?

• Do not cc a manager

• Send informal emails

• Send personal messages

• Cc a manager

Send a(n)........................ by interoffice mail.

• Cover letter

• hard copy

• Fax

Is it appropriate to use interoffice email for personal messages?

• Yes

• No

• Depends on the situation

• Not mentioned

Make sure you ......................Marta on this email.

• fax

• CC

• memo

The lawyer’s ...............................should come in on the machine soon.

• email

• letter

• fax

I got another ..............................about insurance but Wifi does not have a signal.

• fax

• email

• memo