Chapter 1: Introduction to Hospitality

The relationship between guest and host referring to ....

• Tourism

• Hotel

• Hospitality

• Disney Service Model

Any business that provides a place for people to sleep overnight. This statement refers to

• Travel and tourism

• Food and beverage

• Entertainment and Recreation

• Lodging and accommodation

Activities that people do for rest, relaxation and enjoyment.

• Entertainment and Recreation

• Travel and tourism

• Food and beverage

• Lodging and Accommodation

Hospitality Spirit: Works to create ..................................

• Experience

• Memories

• Passion

The ....................... is a symbol of welcome, friendship and hospitality.

• 
• 
• 
• 

The guest cannot "test-drive" a night's stay or "taste the steak" before dining. The products are for use, not possession.

• Intangible

• Inseparability

• Perishability

Production and consumption often occur simultaneously.

• Intangible

• Inseparability

• Perishability

For example, we have 1400 rooms in inventory, but we sell only 1200 rooms. We lose 200 rooms.

• Intangible

• Inseparability

• Perishability