Advantages/ disadvantages

Advantages/ disadvantages

University

9 Qs

quiz-placeholder

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Advantages/ disadvantages

Advantages/ disadvantages

Assessment

Quiz

English

University

Practice Problem

Easy

CCSS
RI.11-12.8, RI.11-12.3, RI.7.2

+13

Standards-aligned

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9 questions

Show all answers

1.

CATEGORIZE QUESTION

3 mins • 1 pt

Place the advantages into the corresponding contact methods.

Groups:

(a) Phone call

,

(b) Email

,

(c) Chat online

,

(d) In-person

  • Written record

  • Swift and convenient exchanges

  • Chat history

  • Builds trust through direct interaction

  • Transmit detailed information

  • Convey emotions and information clearly

  • Quick issue resolution

  • Real-time interaction

  • Direct interaction online

  • Direct assistance

Tags

CCSS.RI.11-12.8

CCSS.RI.8.7

CCSS.RI.9-10.7

CCSS.RL.11-12.8

CCSS.RL.9-10.7

2.

CATEGORIZE QUESTION

3 mins • 1 pt

Place the disadvantages into the corresponding contact methods.

Groups:

(a) Phone call

,

(b) Email

,

(c) Chat online

,

(d) In-person

  • Hard to document discussions

  • Cannot address urgent issues

  • Time-consuming travel and wait

  • Long waiting times

  • Slow response time

  • Difficult to retrieve information

  • May not resolve complex issues

  • Hard to convey emotions clearly

Tags

CCSS.RI.11-12.8

CCSS.RI.8.7

CCSS.RI.9-10.7

CCSS.RL.11-12.8

CCSS.RL.9-10.7

3.

DRAG AND DROP QUESTION

1 min • 1 pt

Phone communication allows for real-time interaction, ​ (a)   and ​ (b)   resolution.

quick exchanges
immediate issue
delayed interaction

Tags

CCSS.RI.11-12.8

CCSS.RI.8.7

CCSS.RI.9-10.7

CCSS.RL.11-12.8

CCSS.RL.9-10.7

4.

DRAG AND DROP QUESTION

1 min • 1 pt

However, phone communication may have ​ (a)   during ​ (b)   .

waiting times
busy periods or high call volume
short waiting times

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

5.

DRAG AND DROP QUESTION

1 min • 1 pt

Online chat provides ​ (a)   to customers' questions through ​ (b)   .

immediate answers
direct chat with a representative
eventual answers

Tags

CCSS.RI.7.2

CCSS.RI.8.2

CCSS.RL.11-12.2

CCSS.RL.8.1

CCSS.RL.9-10.2

6.

DRAG AND DROP QUESTION

1 min • 1 pt

The chat history is available for ​ (a)   which helps with ​ (b)   .

future reference
tracking conversations
past reference

7.

DRAG AND DROP QUESTION

1 min • 1 pt

Email allows transmitting ​ (a)   and attachments to ensure ​ (b)   .

detailed information
quality of information exchange
brief information

Tags

CCSS.RI.11-12.8

CCSS.RI.9-10.7

CCSS.RL.11-12.8

CCSS.RL.8.7

CCSS.RL.9-10.7

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