DECA - Hospitality and Tourism Exam // Practice 2

Caroline manages a large group of highly skilled researchers at a corporation. Caroline is most likely to have a(n) __________ span of control.

• A. narrow

• B. intensive

• C. wide

• D. extensive

During an economic recession, a destination's hotels are more likely to experience

• A. higher labor costs.

• B. lower unemployment rates.

• C. lower occupancy rates.

• D. higher property taxes.

Which of the following statements represents a positive attitude toward criticism:

• A. "If I need help, I'll come ask for it."

• B. "I'm sure I can learn to do this the new way."

• C. "This is the way I was told to do it."

• D. "I don't need to be told how to do my job."

Even when things are not going well for Mark, he still believes everything will work out all right. Mark has a(n) __________ attitude.

• A. superior

• B. negative

• C. positive

• D. indifferent

Just before closing time, a rush of customers comes in to be served, but you have plans to meet friends after work. As a responsible employee, you should

• A. leave as planned.

• B. stay until the rush ends.

• C. say there is an emergency.

• D. expect others to stay late.

Which of the following is a factor that might prevent businesspeople from developing cultural sensitivity:

• A. Ethics

• B. Demographics

• C. Principles

• D. Stereotypes

People who value and appreciate the differences in others usually

• A. avoid each other.

• B. argue about politics.

• C. live in the same area.

• D. work well together.

Which of the following is the first step in the coaching process:

• A. Agree on goals

• B. Identify the problem

• C. Ask questions

• D. Plan for improvement

Hannah doesn’t lie to her boss because she thinks about the long-term repercussions of her actions. Hannah is thinking about

• A. peer pressure.

• B. greed.

• C. respect.

• D. viability.

Which of the following is a characteristic of open, honest communication:

• A. It only needs to occur once.

• B. It encourages questions and suggestions.

• C. It gives more information than people need.

• D. It discourages conflict between people.