Conflict Resolution Quiz

What is mediation?

• A process in which a judge makes a decision for the parties in conflict.

• A process in which a neutral third party helps parties in conflict reach an agreement.

• A process in which the parties in conflict engage in physical confrontation.

• A process in which the parties in conflict ignore each other and do not communicate.

Which of the following is a mediation technique?

• Active listening

• Ignoring

• Interrupting

• Mirroring

What is a conflict resolution model?

• A conflict resolution model is a structured approach or process used to resolve conflicts or disputes between individuals or groups.

• A conflict resolution model is a set of rules and guidelines used to escalate conflicts between individuals or groups.

• A conflict resolution model is a software program used to create conflicts between individuals or groups.

• A conflict resolution model is a type of weapon used to physically resolve conflicts.

Which of the following is an example of a conflict scenario?

• A disagreement between friends about where to eat for dinner.

• A debate between classmates about the best study method.

• A discussion between family members about vacation plans.

• A dispute between coworkers over a project deadline.

What is arbitration?

• A method of negotiation between parties to reach a compromise

• A process of resolving disputes between parties outside of court

• A legal process used to determine guilt or innocence

• A form of alternative dispute resolution used in criminal cases

Which of the following is an IBR approach?

• Interest-Based Repayment

• Inflation-Based Repayment

• Investment-Based Repayment

• Income-Based Repayment (IBR)

What is the main goal of mediation?

• To ignore the concerns and needs of the parties involved.

• To escalate the conflict and make it worse.

• To impose a decision on the parties involved.

• To facilitate communication and negotiation for a mutually acceptable resolution.

Which of the following is a characteristic of a successful mediation?

• Facilitating communication and understanding

• Promoting bias and favoritism

• Ignoring the needs of both parties

• Reinforcing conflict and tension

What is the role of an arbitrator?

• The role of an arbitrator is to favor one party over the other.

• The role of an arbitrator is to prolong disputes between two parties.

• The role of an arbitrator is to make decisions based on personal bias.

• The role of an arbitrator is to resolve disputes between two parties.

Which of the following is a benefit of using mediation?

• Creates barriers to communication

• Decreases understanding and empathy

• Promotes communication and understanding

• Increases conflict and hostility