Conflict Resolution Quiz

A process in which a judge makes a decision for the parties in conflict.

A process in which a neutral third party helps parties in conflict reach an agreement.

A process in which the parties in conflict engage in physical confrontation.

A process in which the parties in conflict ignore each other and do not communicate.

Active listening

Ignoring

Interrupting

Mirroring

A conflict resolution model is a structured approach or process used to resolve conflicts or disputes between individuals or groups.

A conflict resolution model is a set of rules and guidelines used to escalate conflicts between individuals or groups.

A conflict resolution model is a software program used to create conflicts between individuals or groups.

A conflict resolution model is a type of weapon used to physically resolve conflicts.

A disagreement between friends about where to eat for dinner.

A debate between classmates about the best study method.

A discussion between family members about vacation plans.

A dispute between coworkers over a project deadline.

A method of negotiation between parties to reach a compromise

A process of resolving disputes between parties outside of court

A legal process used to determine guilt or innocence

A form of alternative dispute resolution used in criminal cases

Interest-Based Repayment

Inflation-Based Repayment

Investment-Based Repayment

Income-Based Repayment (IBR)

To ignore the concerns and needs of the parties involved.

To escalate the conflict and make it worse.

To impose a decision on the parties involved.

To facilitate communication and negotiation for a mutually acceptable resolution.

Facilitating communication and understanding

Promoting bias and favoritism

Ignoring the needs of both parties

Reinforcing conflict and tension

The role of an arbitrator is to favor one party over the other.

The role of an arbitrator is to prolong disputes between two parties.

The role of an arbitrator is to make decisions based on personal bias.

The role of an arbitrator is to resolve disputes between two parties.

Creates barriers to communication

Decreases understanding and empathy

Promotes communication and understanding

Increases conflict and hostility