PH Prod Hangout Disbursement

Which channel do we raise to for Completed Disb but not received by end user cases?

• #p-disbursements-issues
• #p-payout-links
• #disb-circuit-breaker
• #p-disbursement-not-received
• #p-disbursements

What is the correct PRC if customer claims disbursement was not received but did not provide bank mutation proof?

• Customer mistake or issue
• Late credited by bank
• Bounce back fund
• Unidentified reason

If we receive a disbursement request during scheduled bank downtimes, usually occurs between

• 6am-11:59PM
• 8am-3pm
• 12am-1am
• 8am-5pm

If we receive pending disbursement inquires during this fire, all are next steps except:

• Make sure a problem ticket was created
• Tag the PRC according to the case you determine
• Link the incident to the problem ticket
• Inform the customer that there is an ongoing fire
• Tag the PRC as Partner issue

If you wanted to deep dive on the failure response further, which connector would be the most reliable

• Last connector
• Current Connector
• First Connector

For UBP bounce back checking, what is the safest SLA from Transaction Created Date, for us to be able to detect bounce back from partner?

• T+1 banking day
• T+3 banking days
• T+5 banking days

Who should you escalate bounce back checking for SBC disbursements?

• L2 during work hours
• Product team
• L2
• Product team during work hours
• Finops PH

What's the difference between Payouts API vs Direct Disbursements?

• Payouts API is our newest version of disbursement API that supports more improved & better features
• None
• Payouts API is not yet available in PH
• One endpoint that only supports IDR

When partner GCash is impacted for disbursements, PH Partner field should be

• Financial institution::Gcash
• eWallet provider::Gcash
• Financial Institution::Other

Can we entertain End User Inquiry?

• They're usually treated as spam/no context
• They're usually deflected to our merchants/customers for handling
• Not at all
• It depends, if they have sound evidence to support their case
• Yes, especially when they respond to a disbursement receipt!