MBS Tools

MBS Tools

Professional Development

8 Qs

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MBS Tools

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Assessment

Quiz

Other

Professional Development

Practice Problem

Hard

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8 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Olivia is a new employee at a company that uses Genesys - Interaction Connect. She needs to log in to the system for the first time. Which server should she choose?

cic4primary

cic4secondary

cic4backup

cic4test

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Aria is trying to log into Genesys - Interaction Connect for her new job. Which authentication type should she use?

Log on with Windows Authentication

Log on with Interaction Center Authentication

Log on with SAML Authentication

Log on with OAuth Authentication

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Lily, Ava, and Hannah are starting their new job at a call center. They are asked to log into Genesys - Interaction Connect for the first time. Which station should they choose?

Web-Based Phone

Desktop Phone

Mobile Phone

Softphone

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

James, Arjun, and Maya are studying for an online course. They need to access their course materials. Which website should they visit to access Vitalsource Manage?

http://manage.vitalsource.com

http://vitalsource.com/manage

http://vitalsource.manage.com

http://manage.vitalsource

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Aria, Emma, and Evelyn are attending a workshop on Vitalsource PMT (First Day). Which tool should they use to access their Vitalsource PMT (First Day) account?

Island Browser

ModSquad

Chrome

Vitalsource Manage

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Anika, Mia, and Maya are working on a project and need to access BES Support. Which website should they visit?

https://sso.bncollege.com/bes-support/login

https://bes-support.bncollege.com/login

https://support.bncollege.com/bes/login

https://bes.bncollege.com/support/login

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Nora, David, and Isla are part of a study group and they need to access Zendesk for their project. Which website should they visit to access Zendesk?

https://bned.zendesk.com

https://zendesk.bned.com

https://support.bned.com/zendesk

https://zendesk.support.bned.com

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