MBS Tools

Olivia is a new employee at a company that uses Genesys - Interaction Connect. She needs to log in to the system for the first time. Which server should she choose?

• cic4primary

• cic4secondary

• cic4backup

• cic4test

Aria is trying to log into Genesys - Interaction Connect for her new job. Which authentication type should she use?

• Log on with Windows Authentication

• Log on with Interaction Center Authentication

• Log on with SAML Authentication

• Log on with OAuth Authentication

Lily, Ava, and Hannah are starting their new job at a call center. They are asked to log into Genesys - Interaction Connect for the first time. Which station should they choose?

• Web-Based Phone

• Desktop Phone

• Mobile Phone

• Softphone

James, Arjun, and Maya are studying for an online course. They need to access their course materials. Which website should they visit to access Vitalsource Manage?

• http://manage.vitalsource.com

• http://vitalsource.com/manage

• http://vitalsource.manage.com

• http://manage.vitalsource

Aria, Emma, and Evelyn are attending a workshop on Vitalsource PMT (First Day). Which tool should they use to access their Vitalsource PMT (First Day) account?

• Island Browser

• ModSquad

• Chrome

• Vitalsource Manage

Anika, Mia, and Maya are working on a project and need to access BES Support. Which website should they visit?

• https://sso.bncollege.com/bes-support/login

• https://bes-support.bncollege.com/login

• https://support.bncollege.com/bes/login

• https://bes.bncollege.com/support/login

Nora, David, and Isla are part of a study group and they need to access Zendesk for their project. Which website should they visit to access Zendesk?

• https://bned.zendesk.com

• https://zendesk.bned.com

• https://support.bned.com/zendesk

• https://zendesk.support.bned.com

Avery, Noah, and Nora are working in a bookstore. They received a customer care ticket. Which tool should they use to access this ticket?

• Island Browser

• ModSquad

• Cubeless Secure

• Zendesk