O&M - Learning outcome 1 and 2 recapitulation

Is Mark the manager?

• Yes
• No

What managerial function dominates Mark's work?

• Planning
• Organizing
• Human resources management / Staffing
• Coordinatin /Leaderhsip
• Control

When negotiating about prices with the suppliers, Mark is taking care of:

• Efficiency
• Effectiveness

Does Mark perform, in addition to some managerial functions, a business function at the same time?

• Yes
• No

Looking at the type of management from the perspective of hierarchical levels, which level would Mark belong to?

• Top management
• Middle management
• First-line management

Mark also performs an important managerial role. Which one?

• Informational role
• Interpersonal role
• Decisional role

When Mark makes decisions about resource allocation, he performs:

• Managerial function
• Managerial role
• Managerial skill

When Mark negotiates with suppliers, which of the following skills is most useful to him?

• Conceptual skills
• People skills
• Technical skills

When Mark coordinates the work of his employees, which of the following skills does he use best?

• Conceptual skills
• People skills
• Technical skills

Mark's company regularly analyzes changes in customer behavior. In which segment of the environment are these changes taking place?

• Global environment
• Task environment
• Internal environment