Computer Basics - Basic Troubleshooting Techniques

What should you do if your screen goes blank?

• Check the cables

• Restart the computer

• Update the application

• Run a virus scanner

What should you do if you can't close an application?

• Force quit the application

• Restart the computer

• Check the volume level

• Plug in the monitor

What should you do if you can't hear any sound from your speakers?

• Check the cables

• Restart the computer

• Update the application

• Connect headphones to the computer

What should you do if your power button does not start the computer?

• Check the power cord

• Update the application

• Force quit the application

• Run a virus scanner

What should you do if an application is running slowly?

• Close and reopen the application

• Restart the computer

• Update the application.

• Run a virus scanner

What should you do if an application is frozen?

• Force quit the application

• Restart the computer

• Check the volume level

• Plug in the monitor

What should you do if all programs on the computer run slowly?

• Run a virus scanner

• Free up space on the drive

• Check the cables

• Defragment the drive

What should you do if the computer is frozen?

• Restart Windows Explorer

• Hold the power button

• Check the volume level

• Plug in the monitor

What should you do if the mouse or keyboard has stopped working?

• Check the cables

• Restart the computer

• Update the application

• Plug in the monitor

What should you do if the sound isn't working?

• Check the volume level

• Restart the computer

• Force quit the application

• Run a virus scanner