
Floor Process Evaluation 2023
Quiz
•
Other
•
Professional Development
•
Practice Problem
•
Easy
BenJoe Markland
Used 5+ times
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27 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many follow-ups should agents on SMART Process #2 receive in a week?
1
3
2
None
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many follow-ups should agents on SMART Process #4 receive in a week?
4
5
3
2
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many follow-ups in a week should agents on SMART Process #5 receive?
3
None, after 4 weeks of not getting results we should proceed with termination
2
4
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the SMART Process?
A disciplinary process to terminate agents who struggle to achieve their goals.
A process to determine if agents are top performers or bottom performers.
It is a development action plan that provides clarity, focus and motivation to help improve the agent’s ability to achieve success
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
OM is not required to Alert Director, Site Director, Regional VP and HR when agents move to SAMRT Process #3.
True, OM is the one in charge of every step in the SMART Process
False, OM must Alert Director, Site Director, Regional VP and HR when an agent is on Smart #3 and review all observation scores
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When an agent is on SMART Process #3 the director must perform one Coach Observation and one Reverse Observation throughout the week.
True, directors should be involved in the SMART Process
False, OM should be the one in charge of the SMART Process
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In SMART Process #4 one of the coaching sessions will be accompanied by a Coach Observation from the Site Director/Regional VP.
True, all leadership team should be involved in the SMART Process
False, director and OM should be the one in charge of the SMART Process
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