When taking disciplinary action, you should

• A. Argue with the employee

• B. Allow employee to speak for the others involved

• C. Make the disciplinary process as formal as possible

• D.Enforce policies and rules with consistency

Which of the following three factors affects an employee’s motivation?

• A. Attitude, interests and needs

• B. Attitude, interests and salary

• C. Attitude, interests and working conditions

• D. Attitude, needs and salary

Arrange the following Managerial Function.

• Staffing, Organizing, Planning, Directing, Controlling

• Controlling, Directing, Controlling, Staffing, Organizing

• Planning, Staffing, Organizing, Controlling, Directing

• Planning, Organizing, Staffing, Directing, Controlling

Managers are judged by

• A. What they get others to do

• B. Their personality

• C. What they do

• D. How fast they work

Which of the following will help motivate employees?

• A. Compromise on poor performance.

• B. Ask for performance and set standards

• C. Use positive reinforcement, and generalize it.

• D. Use the same methods of reinforcement for everyone

Which statement about power is true?

• A. Authority gives power.

• B. Power can be delegated.

• C. Power must be earned

• D. Power is given through the legitimacy of the position

Which style of management would be most effective in an emergency situation?

• A. Autocratic

• B. Consultative

• C. Delegating

• D. Participating

Which theory of management describes the boss who believes people are lazy, and need constant supervision?

• A. Theory x

• B. Theory y

• C. Theory z

• D. Democratic theory

Quality circles and quality of life management styles are often referred to as:

• A. Japanese style

• B. German style

• C. Autocratic style

• D. Theory X style

A job description should contain which of the following?

• A. Benefits.

• B. Duties.

• C. Number of positions required.

• D. Salary.