Customer Service T or F

Problem solving is an active resolution to a challenging situation.

• True

• False

Customers overwhelmingly oppose the use of creativity in problem solving

• True

• False

Speed is not an important factor to customers when they have a problem to be solved.

• True

• False

Conflict is a hostile encounter that occurs as a result of opposing needs, wishes, or ideas.

• True

• False

Brainstorming is an effective problem-solving strategy for individuals to use.

• True

• False

Flowcharts are a simple approach to diagramming a problem that involves recording the arguments for and against a solution.

• True

• False

Showing anger to a customer is appropriate

• True

• False

The solutions that customer service providers come up with are always right.

• True

• False

Habits can be a barrier to problem solving.

• True

• False

Habits can be a barrier to problem solving.

• True

• False