Illinois employers will be eligible once they have been open and in operation for 2 years with 5 or more employees on every quarter of the previous calendar year.

• True

• False

Answer explanation

This is 2 years with payroll.

How long does an ER have to reprocess the transaction for bounced funding?

• 7 Days

• 9 Days

• 15 Days

• 10 Days

Answer explanation

Starting the day the bounced funding case was created.  

RTs should not be submitted for:

• Delete unused payroll lists

• General Research/

  Miscellaneous Request

• Asking for API to be deleted for the employer to be reset.

Answer explanation

The API could be requested to be deleted via RT as long as the ER offers another qualified plan.

Once an ER has been advised of the solution for a bounced funding case, the case should be routed to:

• Complete

• Financial

• NIGO

• Bounced funding

All Mondays in April are considered impactful dates:

• False

• True

Answer explanation

Impactful dates for this month are subject to change depending on business needs.

For an outstanding expectation, CSR must confirm:

• Do we need to delete or are they sending funds?

• Funding has bounced for one of the following reasons: invalid bank, insufficient funds or corporate customer not authorized.

• Cannot be processed if payroll date is greater than 60 days.

If a contribution check is received blank or missing the authorized signature from ER (select all that applies):

• Need to request a new check

• Submit amount as ACH

• Must obtain instruction to return check back to ER or shred

• None are correct

If a CA Business has confirmed that reported at least one employee to the EDD the preceding calendar year and has been operating for at least 1 whole year but can’t be located in ASTRO, email has to be sent to [e-mail] for follow up:

• True

• False

Answer explanation

Please refer to email template on https://futureplan.supportpoint.com/Viewer/Viewer/Document/4809#1

If the amount on the contribution check received from ER is less or over the expectation entered: 

• Need clarification of correct amount

• Cancel pending expectation and resubmit in amount matching check/ACH received.

• Return check and have ER send in new check with amount matching expectation.

Once an email has been confirmed or updated for a bounced email case, it can be routed to complete:

• False

• True