GOM- 24

Audit checklists are designed to capture both State regulatory requirements, as well as, conformance to internal processes and procedures.

• True

• False

Front-line operational personnel are often in the worst position to observe and identify hazards and conditions that have the potential to lead to accidents or serious incidents.

• True

• False

One way a Station Manager may foster a culture of safety within his station is to share topical and operational information with his staff.

• True

• False

Training should be given as part of the employee's initial on-boarding and then, as recurrent training (as specified by the airline's internal policy).

• True

• False

The three dimensions of an SMS are function, operation, and culture.

• True

• False

Complete the sentence:                     applies to both the chance of harm or damage happening, as well as, what the eventual consequence would be.

• Risk Management

• A hazard

• Risk

• Risk Assessment

Training and communication safety issues fall under which element in ICAO's Four Crucial Elements of a SMS?

• Safety Policies and Objectives

• Risk Management

• Safety Assurance

• Safety Promotion

For which positions is it necessary to provide safety training on topics such as risk assessment, mitigation procedures and safety assurance?

• Ticket counter staff

• Baggage handling staff

• Human resources staff

• Station supervisory staff

What is the main step that a station manager should take when responding to safety deficiencies identified in the auditing process?

• He should take corrective actions to improve the situation

• He should delegate his corrective actions to the quality assurance team.

• He should perform another audit to confirm the results of the initial audit.

• He should make staffing changes to mitigate risks and prevent harm to employees.